{"id":484,"date":"2025-12-04T08:51:45","date_gmt":"2025-12-04T08:51:45","guid":{"rendered":"https:\/\/themistressbooks.com\/refund_returns\/"},"modified":"2025-12-04T08:51:45","modified_gmt":"2025-12-04T08:51:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/themistressbooks.com\/ru\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Refund Policy for Digital Goods \u2014 <\/strong><strong>themistressbooks.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated: 01\/12\/2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Refund Policy explains how refunds are handled for digital novels purchased from <strong>themistressbooks.com<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).<br>All products offered on our website are <strong>digital goods<\/strong> delivered electronically and <strong>not physical items<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By purchasing a digital product from our website, you agree to the terms of this Refund Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Digital Products Are Non-Refundable<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because our e-books are <strong>intangible digital goods<\/strong> that are delivered instantly, <strong>all sales are final<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a digital product has been purchased and access has been granted or download links have been delivered, <strong>we cannot offer refunds, exchanges, or cancellations<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy aligns with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>EU Directive on Digital Content<\/strong> \u2013 digital content is generally <strong>not eligible for withdrawal<\/strong> once download or access has begun.<\/li>\n\n\n\n<li class=\"\"><strong>U.S. consumer protection standards<\/strong> \u2013 refunds are not required for digital services once delivered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Exceptions \u2014 When a Refund May Be Issued<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may grant a refund <strong>only in the following exceptional situations<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1 Technical Delivery Failure<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the digital product <strong>is not delivered<\/strong> due to a technical error on our side and we are <strong>unable to manually provide access<\/strong>, a refund may be issued.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.2 Duplicate Purchase<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you accidentally purchased the <strong>same product more than once<\/strong>, contact us within <strong>7 days<\/strong>, and we will refund the duplicate transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.3 Defective File<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the file is corrupted or unreadable <em>and<\/em> replacement cannot be provided, we may issue a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds <strong>will not<\/strong> be granted for reasons such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">\u201cI changed my mind.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cI didn\u2019t like the content.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cI thought it was a different book.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cI no longer want the product.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cI forgot to cancel\u201d (there is no subscription unless you explicitly sell one).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. EU Right of Withdrawal (14-Day Rule) \u2014 Digital Goods<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under EU law, consumers usually have a 14-day withdrawal right for digital content <strong>unless they consent to immediate access<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By purchasing on our website, customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>explicitly agree to immediate delivery<\/strong><\/li>\n\n\n\n<li class=\"\"><strong>acknowledge that the right of withdrawal is lost once download or access begins<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This will appear clearly at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, <strong>EU customers cannot return or get a refund<\/strong> for digital content once access has been provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. How to Request Refund Consideration<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your case qualifies under Section 2, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:themistressbooks@gmail.com\">themistressbooks@gmail.com<\/a><br><strong>Subject line:<\/strong> <em>Refund Request \u2013 [Order Number]<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Your email used at purchase<\/li>\n\n\n\n<li class=\"\">Order number<\/li>\n\n\n\n<li class=\"\">Description of the issue<\/li>\n\n\n\n<li class=\"\">Screenshots (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your request and respond within <strong>3\u20137 business days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Chargebacks<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before initiating any chargeback through your bank or payment provider, you <strong>must contact us first<\/strong> so we can resolve the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorized or invalid chargebacks may result in account suspension and denial of future purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Changes to This Refund Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Refund Policy from time to time.<br>The latest version will always be available on our website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy for Digital Goods \u2014 themistressbooks.com Last Updated: 01\/12\/2025 This Refund Policy explains how refunds are handled for digital novels purchased from themistressbooks.com (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).All products offered on our website are digital goods delivered electronically and not physical items. By purchasing a digital product from our website, you agree to the terms of &hellip; <a href=\"https:\/\/themistressbooks.com\/ru\/refund_returns\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-privacy.blade.php","meta":{"_acf_changed":false,"nf_dc_page":"","inline_featured_image":false,"footnotes":""},"class_list":["post-484","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Themistress books<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Themistress books\" \/>\n<meta property=\"og:description\" content=\"Refund Policy for Digital Goods \u2014 themistressbooks.com Last Updated: 01\/12\/2025 This Refund Policy explains how refunds are handled for digital novels purchased from themistressbooks.com (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).All products offered on our website are digital goods delivered electronically and not physical items. 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