Refund Policy for Digital Goods — themistressbooks.com

Last Updated: 01/12/2025

This Refund Policy explains how refunds are handled for digital novels purchased from themistressbooks.com (“we”, “us”, “our”).
All products offered on our website are digital goods delivered electronically and not physical items.

By purchasing a digital product from our website, you agree to the terms of this Refund Policy.

1. Digital Products Are Non-Refundable

Because our e-books are intangible digital goods that are delivered instantly, all sales are final.

Once a digital product has been purchased and access has been granted or download links have been delivered, we cannot offer refunds, exchanges, or cancellations.

This policy aligns with:

• EU Directive on Digital Content – digital content is generally not eligible for withdrawal once download or access has begun.
• U.S. consumer protection standards – refunds are not required for digital services once delivered.

2. Exceptions — When a Refund May Be Issued

We may grant a refund only in the following exceptional situations:

2.1 Technical Delivery Failure

If the digital product is not delivered due to a technical error on our side and we are unable to manually provide access, a refund may be issued.

2.2 Duplicate Purchase

If you accidentally purchased the same product more than once, contact us within 7 days, and we will refund the duplicate transaction.

2.3 Defective File

If the file is corrupted or unreadable and replacement cannot be provided, we may issue a refund.

Refunds will not be granted for reasons such as:

• “I changed my mind.”
• “I didn’t like the content.”
• “I thought it was a different book.”
• “I no longer want the product.”
• “I forgot to cancel” (there is no subscription unless you explicitly sell one).

3. EU Right of Withdrawal (14-Day Rule) — Digital Goods

Under EU law, consumers usually have a 14-day withdrawal right for digital content unless they consent to immediate access.

By purchasing on our website, customers:

• explicitly agree to immediate delivery
• acknowledge that the right of withdrawal is lost once download or access begins

This will appear clearly at checkout.

Therefore, EU customers cannot return or get a refund for digital content once access has been provided.

4. How to Request Refund Consideration

If you believe your case qualifies under Section 2, contact us at:

Email: [email protected]
Subject line: Refund Request – [Order Number]

Please include:

• Your email used at purchase
• Order number
• Description of the issue
• Screenshots (if applicable)

We will review your request and respond within 3–7 business days.

5. Chargebacks

Before initiating any chargeback through your bank or payment provider, you must contact us first so we can resolve the issue.

Unauthorized or invalid chargebacks may result in account suspension and denial of future purchases.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time.
The latest version will always be available on our website.